Terms & Conditions

Our Service Agreement

By accessing or using Suweka Health Center’s website and medical services, you agree to comply with and be bound by the following terms and conditions. These terms ensure transparency, safety, and mutual understanding between our institution and all patients or website visitors.

1. Medical Services

Suweka Health Center provides medical consultations, diagnostics, and treatments through qualified healthcare professionals. Our team follows ethical and professional guidelines to ensure patient safety and confidentiality. However, the website’s content is for informational purposes only and should not replace medical consultation.

2. Appointments & Cancellations

Appointments should be booked in advance through our website or reception desk. Patients unable to attend are encouraged to cancel or reschedule at least 12 hours in advance. Repeated no-shows may affect future scheduling priority.

3. Payments & Billing

Payment is due upon completion of services unless covered by an approved insurance provider. All outstanding balances must be cleared before scheduling new appointments. Insurance claims are processed according to each provider’s guidelines.

4. Use of Website

The website provides general health information and online booking services. Users agree not to misuse the platform, post false information, attempt unauthorized access, or engage in activities that may disrupt normal site functionality.

5. Confidentiality & Data Use

Patient information collected through online forms or medical visits is treated with strict confidentiality. Data is stored securely and accessed only by authorized personnel in accordance with our Privacy Policy.

6. Limitation of Liability

Suweka Health Center will not be held liable for indirect damages resulting from website use, delays in service, or factors beyond our reasonable control, including third-party system failures.

7. Intellectual Property

All content, including text, images, and logos on this website, are the property of Suweka Health Center and may not be copied, distributed, or reused without prior written consent.

8. Governing Law

These terms are governed by the laws of Kenya. Any disputes arising from the use of this website or our medical services shall be resolved in Kenyan courts under applicable regulations.

9. Amendments

Suweka Health Center reserves the right to modify or update these Terms & Conditions at any time. Updates will be posted on this page with the latest effective date.